DraftKings Casino Responsible Gaming

At DraftKings Casino, we believe that gambling should always be an enjoyable and entertaining experience. Our commitment to responsible gaming is central to everything we do — from the tools we provide to the support we offer every player on our platform. Whether you access us through the DraftKings Casino app, your desktop browser, or any other device, we ensure that responsible play features are available at all times. We take this commitment seriously, and we encourage all of our players to familiarize themselves with the resources and controls we have in place.

Our Responsible Gaming Philosophy

Here at DraftKings Casino, we recognize that while the vast majority of players enjoy gaming responsibly, some individuals may develop problematic gambling behaviors. We are dedicated to promoting safe, informed, and responsible participation across all of our products — including DraftKings Casino, our Sportsbook, and Daily Fantasy Sports. Our responsible gaming program is built on four core pillars: awareness, prevention, intervention, and support.

We operate our online casino under strict regulatory oversight. Our DraftKings Casino platform is licensed by the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board (license number 117645), the Michigan Gaming Control Board, the Connecticut Department of Consumer Protection, and the West Virginia Lottery (SWP-003). In Ontario, we operate under an agreement with iGaming Ontario and are regulated by the AGCO. These licenses require us to meet rigorous responsible gaming standards at all times.

Eligibility and Age Verification

At DraftKings Casino, we strictly enforce our minimum age requirements. You must be 21 years of age or older to participate in casino play in Connecticut, Michigan, New Jersey, Pennsylvania, and West Virginia. In Ontario, the minimum age is 19+. We verify the age and identity of all players during the registration process and reserve the right to request documentation at any time. If we have reason to believe that a minor is using our platform, we will immediately suspend the account and conduct a thorough investigation.

Age verification is required upon registration and may be repeated
We do not knowingly allow anyone under the legal age to gamble
We encourage parents and guardians to use third-party parental control software
If you suspect underage gambling is occurring, please contact us immediately through our Help Center

Know the Signs of Problem Gambling

Our DraftKings Casino team encourages all players to reflect honestly on their gaming habits. Problem gambling can affect anyone, regardless of background or experience level. We want you to be aware of the warning signs so you can take action early.

Common Warning Signs

Spending more money or time gambling than you can afford
Gambling to escape stress, anxiety, or emotional difficulties
Chasing losses by placing larger or more frequent bets
Lying to friends or family about your gambling activity
Neglecting work, school, or personal responsibilities due to gambling
Borrowing money or selling possessions to fund your play
Feeling restless or irritable when trying to reduce gambling

If any of these signs resonate with you, we strongly encourage you to make use of the responsible gaming tools available on our platform and seek support from one of the helplines listed below.

Self-Assessment Tools

We provide self-assessment resources to help you evaluate your relationship with gambling. At DraftKings Casino, you can access these tools directly through your account settings or via our Help Center at support.draftkings.com. These assessments are confidential and designed to help you make informed decisions about your play.

Responsible Gaming Tools We Offer

Our DraftKings Casino platform provides a comprehensive suite of player protection tools. We encourage every player — not just those experiencing difficulties — to set personal limits that align with their budget and lifestyle.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Decreases to limits take effect right away.

Wagering and Loss Limits

We allow you to set limits on the amount you can wager or lose within a defined time period. These controls are accessible through your account settings, and we encourage you to use them proactively.

Session Time Limits and Reality Checks

At DraftKings Casino, you can set session time reminders that alert you when you have been playing for a certain amount of time. Reality check notifications help keep you grounded and aware of how long you have been active.

Self-Exclusion

If you feel that you need a break from gambling, our DraftKings Casino platform offers self-exclusion options ranging from short cooling-off periods to permanent exclusion. Once a self-exclusion is in place, we will take all reasonable steps to enforce it across our products — including Casino, Sportsbook, and DFS. Self-exclusion requests can be submitted through our Help Center. We also participate in statewide self-exclusion registries where applicable, including those administered by state gaming regulators.

Account Cooling-Off

We offer temporary account suspension periods for players who need a short break. During a cooling-off period, you will not be able to deposit or place bets on our platform.

Support Resources and Helplines

Here at DraftKings Casino, we are committed to ensuring that no player feels alone when facing gambling-related difficulties. We provide access to the following support resources:

National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — available 24/7 for call, text, and chat
Gamblers Anonymous: www.gamblersanonymous.org
National Council on Problem Gambling: www.ncpgambling.org
ConnectSafely and state-specific helplines are also accessible through our Help Center

Our DraftKings Casino customer support team is available through live chat and our Help Center ticketing system. We train our support staff to recognize signs of problem gambling and to respond with care, empathy, and appropriate escalation where necessary.

Responsible Advertising Commitment

At DraftKings Casino, we are committed to ensuring our marketing and promotional communications are never targeted at minors or vulnerable individuals. Our advertising follows all applicable regulations and industry standards. We do not use our DraftKings Casino promo code campaigns or welcome offers to encourage excessive gambling — our promotions are designed to enhance enjoyment, not to exploit players. You can learn more about our current offers on the DraftKings Casino bonus page.

Financial Awareness

We recommend that all players using our DraftKings Casino platform treat gambling as entertainment, not as a source of income. Set a budget before you play and never gamble with money you cannot afford to lose. Our minimum deposit is just $5, and we encourage players to start small and stay within personal limits. If you ever feel your gambling is affecting your finances, please reach out to us or contact a financial counseling service.

Contact Us About Responsible Gaming

Our DraftKings Casino responsible gaming team is here to help. If you need to apply any account restrictions, request self-exclusion, or simply want more information about the tools available to you, please visit support.draftkings.com or reach out via our in-app Help Center. We take every responsible gaming inquiry seriously and aim to respond promptly and with the care you deserve. You can also manage your account preferences directly after completing your DraftKings Casino sign up.

At DraftKings Casino, we are committed to maintaining a safe, fair, and responsible gaming environment — because your well-being always comes first.

Content updated: July 21, 2026